Access and Administrative Assistant ADS & SOAR
The Access and Administrative Assistant will provide an array of valuable access, administrative, and communication support for the busy offices of Access and Disability Services (ADS) and Strategies, Organization, and Achievement Resources (SOAR). Required tasks range from guiding students, parents, and care providers about the processes of requesting accommodations and providing supporting documentation to maintaining a database of disability and accommodation-related student information. The position is responsible for support services including but not limited to communications via phone, in-person, and email with students, parents, faculty, and staff, scheduling meetings, responding to protocol questions, assisting with accommodation logistics, developing reports, and making website edits. The Access and Administrative Assistant will be doing important work alongside a team of knowledgeable, and energetic professionals, dedicated to supporting the needs of students with and without disabilities and empowering them to achieve their own successes. The department takes a collaborative approach to provide student services, with an appreciation of each staff member’s strengths and insights, as well as areas for skill development. The department empowers each staff member to seek out and make recommendations for improvement to systems and processes. Department members assist one another and benefit from each other’s wisdom and experiences in our mission to support students and their faculty, lower barriers to access, and devise innovative solutions to the challenges we encounter.
- Communicate information about accommodations, documentation, student support, and more with students, parents, faculty, and other colleagues who reach out in person, by phone, or via email to firstname.lastname@example.org and SOAR@dickinson.edu
- Review documentation and create intake forms for new accommodation requests, summarizing students’ diagnoses, documentation information, records of and requests for accommodations, and recommendations made by psychologists, medical professionals, and other evaluators.
- Confidentially enter and maintain data associated with setting up students with new accommodations, while seeking out, identifying, and making recommendations for improvements to internal systems and process efficiencies.
- Provide technological, informational, and administrative support to the Dean and Director, the Associate Director, the Assistant Director/Proctoring Manager, and the Accommodation Facilitator and Technologist by assisting with office management logistics, inventory and purchases, record-keeping, and data reports, as well as learning certain aspects of each person’s position (e.g., scheduling meetings, editing our two websites, preparing for and proctoring test-takers, etc.) enabling you to assist with various responsibilities in their absences.
- Learn and provide students with guidance on how to use Livescribe smart pens for note-taking and assistive technology for students with print disabilities, including dictation and text-to-speech software (guidance will be provided).
- Assist with facilitating accommodations for students with elevated access needs, including students with upper body limitations who need a scribe for written exams and students who are blind and need supports that include reading, scribing, and the creation of tactile graphics to present selected visual images found in course materials.
- Must have excellent verbal and written communication and organizational skills, as well as a demonstrated ability to problem-solve, prioritize well, and manage diverse and complex tasks for a fast-paced office. The ability to collaborate and participate as an active team member is critical. Administrative experience in a demanding work environment, along with a high degree of computer competency (including managing databases, executing mail merges, and using Microsoft (Office) 365, including advanced formulas in Excel), as well as a demonstrated interest and ability to learn new software is essential. Experience working with college students, as well as knowledge of Banner (or an equivalent data system) is preferred.
1-3 years work experience