REPORTS TO: Executive Director
CLASSIFICATION: Exempt, full time
SUPERVISES: Shelter Assistant, Shelter Advocate and Resident Advocates
HOURS: 35hours per week, may include some weekend and evening hours. The need to work 40 hours in any given week may be necessary as workload dictates. Hours up to 40 will be compensated as straight-time pay.
Provides Hotline backup coverage on a regular, rotating basis.
JOB REQUIREMENTS:
College degree and/or experience in social work/human services, as well as knowledge of domestic violence.
Valid PA driver’s license, use of personal vehicle, and proof of insurance.
Availability to be on call and travel.
Ability to deal effectively with crisis situations, communicate clearly both orally and in writing, exercise professional judgment, make independent decisions and maintain client confidentiality.
Successfully complete 3 month introductory period.
No record of child abuse or criminal history.
Ability to complete medium duty physical demand work to include lifting and carrying of 20 to 30 pounds, bending, stairs, hot/cold environments.
INTRODUCTORY CONDITIONS:
Completion of 40+ hour domestic violence training.
Firm commitment to agency’s philosophy and goals.
Satisfactory or higher performance evaluation on all activities.
Completion of Red Cross CPR and First Aid Training within first year of employment.
MAJOR AREAS OF RESPONSIBILITY & RELATED KEY ACTIVITIES:
1. Direct Services
a) Adhere to confidentiality standards set forth in DVSCP Policies and Procedures.
b) Provide individual, supportive, and/or crisis counseling and advocacy services to victims of domestic violence, including working with victims to identify safety issues and develop safety plans, assisting with filing compensation claims and emergency financial assistance.
c) Provide assistance to victims of domestic violence in obtaining civil and criminal relief.
d) Assist clients in shelter with basic needs such as food, clothing, and personal care items.
e) Develop individualized goal plans with each client within the first week of residence and
review/update plans at weekly case management meetings.
f) Identify and provide appropriate referrals.
g) Advocate with other systems’ personnel as requested by the client.
h) Facilitate a minimum of 1 resident meeting on bi-weekly basis.
i) Responsible for overall case management for shelter residents.
j) Responsible for relocation applications for all clients.
k) Answer Hotline.
l) Attend weekly staff meetings & case management meetings and report status of each shelter resident.
m) Schedule exit interviews with residents leaving the shelter.
n) Schedule follow-up contact following resident’s exit from shelter.
o) Spend 40 – 60 percent of work day engaging in shelter administration and/or direct resident contact.
2. Shelter Management
a) Responsible for scheduling shelter coverage during evenings, weekends, holiday and bad weather with a minimum of 1 staff person or volunteer in shelter at all times.
b) Ensure availability of food for shelter residents. Monitor food supplies weekly.
c) Develop and maintain sources for ongoing food donations.
d) Pick up donations at area businesses based upon nonavailability of Shelter Assistant.
e) Responsible for ongoing appearance of shelter both inside and out.
f) Develop ongoing contacts with local businesses, agencies, churches and organizations.
g) Ensure completion of resident chores on daily basis.
h) Ensure compliance with all agency policies and procedures related to shelter operation.
i) Organize and oversee volunteer projects, including coordination of the United Way Day of Caring and the Adopt a Room Program.
j) Communicate by email an update of the shelter status at the end of each week.
3. Personnel
a) Supervision of Shelter Assistant, Shelter Advocate, and Resident Advocates, including annual reviews.
b) Schedule Shelter Assistant, Shelter Advocate, and Resident Advocates based on shelter needs, covering all nights, weekends, and holidays.
c) Resolve Resident Advocate issues. Concerns are to be addressed, resolved, and communicated to the Executive Director.
d) Hold a monthly meeting for Resident Advocates, including discussion of shelter operation issues.
e) Responsible for periodic impromptu drop-ins during all Resident Advocate shifts.
f) Assist Executive Director in developing staff to meet shelter operation needs.
g) Assist Executive Director in the administration of agency policies.
4. Record Keeping
a) Assist in preparation of statistical reports to funding sources.
b) Maintain complete, accurate and confidential client records on an ongoing basis.
c) Assure that all client records clearly indicate all services provided.
d) Ensure accurate record keeping of in-kind donations and thank you correspondence.
e) Prepare and submit accurate reports by due date to USDA and Food Bank, based on information gathered by Shelter Assistant.
f) Submit adequate and accurate statistical reports required by PCADV, plus any appropriate statistics required by other funders.
g) Submit all appropriate documentation for shelter employee files, including annual review, disciplinary action and training records.
5. Systems Advocacy
a) Provide advocacy for clients in dealing with family members, social services, landlords and others as prescribed by the service/goal plan.
b) Advocate on behalf of clients with agencies to ensure that all available services are accessed.
c) Identify areas in need of systems advocacy and plan strategy for change with Executive Director.
6. Training
a) Conduct orientation, assess training needs, and provide appropriate training for Shelter Assistant, Shelter Advocate, and Resident Advocates. Ensure Shelter Assistant, Shelter Advocate, and Resident Advocates complete required annual training hours.
b) Provide training to prospective volunteers and new employees as directed by Executive Director.
c) Participate in volunteer training as requested by training facilitator.
7. Outreach
a) Attend community meetings as directed by Executive Director.
b) Develop and foster relationships with agency contributors, vendors, and referral agencies.
c) Participate in agency functions/activities as needed.
8. Self Development
a) Participate in relevant trainings, conferences, seminars, and committee meetings with the approval and/or direction of Executive Director.
b) Keep up to date with changes in policies and the direction of the agency.
c) Maintain ethical communication and behavior in all interactions, following empowerment
philosophy.
d) Maintain knowledge of Commonwealth laws in regard to domestic violence, Protection from Abuse, stalking and harassment.
9. Additional Duties
Undertake projects and responsibilities as assigned by the Executive Director.
Empowerment philosophy as defined by DVSCP, embraces the following:
All relationships are reciprocal and between equals.
All communication is direct, with no hidden agenda.
Individual differences and belief systems have equal value and contribute to the whole.
All decisions are made with input from those most involved in the activity.
Experience and knowledge are openly shared to promote individual growth.
Individual growth is nurtured by and enhances the whole.
Benefits:
- Employee assistance program
- Health insurance
- Paid time off
To view the full job description or to apply, please visit: www.tinyurl.com/sheltersupervisor
